FREQUENTLY ASKED QUESTIONS

Find the answers to some of our frequently asked questions.

We are based in Playing place/Perranwell Station, just outside Truro in Cornwall.

We cover a large area of Cornwall within a 25 mile radius of Truro.

Simply give us a call on 07557 905703 / 07753 140756 or use the contact us form on the website. We’ll arrange a time that suits you to come and see the job in question.

Yes, staff are fully qualified. The electricians and plumbers we use are registered with recognised authorities and are fully guaranteed.

Yes, we use trusted architects and structural engineers that help and advise you with your project.

Yes, each type of work comes with different guarantee terms, but generally all our installation comes with 12 month guarantee.

We can supply all the materials for the job using trade merchants such as Travis Perkins, Topps-tiles, Bradford’s etc.

Yes a contract will need to be signed before work commences. This protects you as the customer as well as Mitchell & Andrew ltd.

Yes, Mitchell & Andrew Ltd have a full public liability insurance policy.

No, initially we can give you a written quote and discuss the details of your project, if you wish to accept this quote we ask for a 20% deposit and you will get confirmation of our start date. After this we ask for stage payments spread across the duration with the final payment on completion.